Total Jobs
–
All time
Open Jobs
–
Not yet on-site complete
Completed This Month
–
Calendar month
SLA Compliance
–
Completed within target
Avg Days to Complete
–
Completed jobs only
Satisfaction
–
out of 5
Status Distribution
Current breakdown across all jobs
Weekly Volume
Jobs created vs completed — adjust period above
Jobs by Contract
Total job volume per contract
Jobs by Work Type
Volume by work category
Overall SLA Rate
–
Completed within target
On Time
–
Jobs completed in target
Late
–
Jobs past target date
Overdue & Open
–
Open jobs past target
SLA by Contract
% completed within target — lowest first
Weekly On-Time vs Late
Completions stacked by SLA result
SLA Performance by Contract
–Contract Performance Summary
–Active Operatives
–
With assigned jobs
Highest Volume
–
By job count
Avg Operative SLA
–
Mean across all operatives
Top 10 Operatives by Volume
Total jobs assigned
KBH Phase Breakdown
Jobs by work phase (where captured)
Operative Performance
–Average Score
–
Out of 5
5-Star Responses
–
of total
1–2 Star Responses
–
of total
Total Responses
–
Surveys completed
Rating Distribution
Response count per star rating
About Satisfaction Data
Ratings are captured via the D2D Repairs Audit form in Oneserve (attribute 187 — satisfaction 1–5). Coverage grows as the team consistently completes forms after each job.
Additional feedback fields collected:
- Arrived in a timely manner
- Operatives were polite
- Left the property clean
- Quality of finish
- Open comments